Effective Date: October 1, 2024

Play Pickle (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information directly from you when you interact with us through our website, www.playpickle.com.au, or through other methods. The types of personal information we collect may include:

• Contact Information: Full name, email address, phone number, and address.

• Account Details: Username, password, and preferences for our services.

• Transaction Information: Payment information and records of services you purchase from us.

• Technical Information: IP address, browser type, operating system, and access times when you use our website.

• Communication Records: Records of correspondence or interactions with us, including email, customer service requests, and feedback.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and manage our services, including processing payments, scheduling programs, and managing your account.

• To communicate with you about your bookings, promotions, and updates on our services.

• To personalise your experience on our website and improve our services.

• To administer and protect our business and website, including data analysis, testing, and troubleshooting.

• To comply with legal and regulatory requirements.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, such as payment processors or email service providers, who help us provide our services.

• Legal Compliance: We may disclose your information as required by law, such as in response to a subpoena or other legal process.

• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour. You can control your cookie preferences through your browser settings.

6. Access and Correction of Personal Information

You have the right to access and update your personal information held by us. If you would like to make a request to access or correct your information, please contact us at hello@playpickle.com.au. We will respond to your request within a reasonable timeframe.

7. Marketing and Opt-Out

From time to time, we may send you promotional communications about our services. You can opt out of receiving marketing emails at any time by following the unsubscribe link in our communications or contacting us directly.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review the privacy policies of any external sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns regarding our Privacy Policy or practices, please contact us:

Email: hello@playpickle.com.au